The driver places his foot on the gas in order to pass a driver in the left lane. He holds it in a comfortable 65 mph range. Suddenly the...

If your job entails working with unhappy or irate customers, you’ve got your work cut out for you. Employees on the front lines of...

WAYNE RHINES

ZIPPY’S CAR WASHSEVIERVILLE, TENNESSEE

Q: Tell us about your business.

A: Zippy’s is a tunnel wash that has been in...

No matter the industry, no matter the product or service, at the heart of every business is a relationship with a customer. These days,...

Social media has changed nearly every aspect of interaction: how we interact with friends and family, how we interact with colleagues and...

Successful small business owners understand all facets of their business, and they have often had to take a very hands-on approach to...

RICHARD BELANGER

Founding Group MemberMotor City Wash Works, Inc.

EducationBachelor of Arts, University of Michigan

Richard Belanger...

We occasionally provide excerpts from The Great American Car Wash Story. Former ICA Executive Director Gus Trantham and veteran commercial...

On May 8 of this year, the professional car wash industry lost one of its true legends, Dr. Joseph Enning. Enning, who was recognized with...

Car washes have had a fairly steady marketing plan for many years: coupons and wash packages. But as more and more customers spend more of...

Friends Reunited, often credited as the first true social network, was founded in Great Britain in 1999 to enable people to reconnect with...

Adam Korngold

Washify Boston, Mass.

Q: Tell us about your business.

A: Washify POS is a full-featured POS and marketing system with...