We occasionally provide excerpts from The Great American Car Wash Story. Former ICA Executive Director Gus Trantham and veteran commercial...

Justin Salisbury

Breeze Thru Car Wash

Justin Salisbury joined the carwash industry in October 2011 as acustomer service attendant for...

Having been a fan of Frank Lloyd Wright’s architecture for quite some time, I was delighted when the name came up in an interview with car...

It was 9:09 on a Sunday morning when Larry Groipen received a call alerting him that something terrible had happened to his business, ERC...

An accountant by training, Mike North certainly has plenty of knowledge of the numbers side of car washes. But North, CEO of Oklahoma...

The cost of health care in the United States has been steadily rising year after year. Employers and employees are feeling the pain, and...

The International Carwash Association, is proud to recognize the 2015 Hall of Fame and Innovation in Leadership Award recipients, who were...

Dear Champ,

I’m thinking about redesigning my menus for customers, but wonder if there’s something I’m missing when it comes to capturing...

On a muggy May afternoon in northeastern New Jersey, customers line up and wait for up to 20 minutes in a small, jam-packed store to speak...

Ken Bucher

Warsaw Chemical Co. Inc.Warsaw, Indiana

Q: Tell us about your business.

A: We are a manufacturer of cleaning compounds....

In sports, you often hear about the concept of momentum. Generally, it’s triggered by a specific moment when someone makes a big play to...

In recent months, talk of Chip and PIN, “EMV” and smart credit cards has all focused on the impending deadline of October 2015. By that...