Dear Champ,

I’ve been working on growing my customer loyalty program for a few years, and I’m getting a pretty good response. Now that...

In 2016, life operating a car wash has gotten harder. The car wash business has become one of the most fragmented and competitive in the...

The way we communicate today has virtually no boundaries, especially in the business world. Employees in today’s workforce can make sales,...

Bill HintonOWNER EXPRESS JET CAR WASHROANOKE & LYNCHBURG, VIRGINIA

Q: Tell us about your business.

A: My wife, Heidi, and I opened the...

With increased conversation around the topic of climate change, small businesses are taking steps to make sure they remain environmentally...

Let’s face it, managing others is difficult. Getting others to satisfy your expectations, perform at the top of their capacity and display...

It was the mid-1960s, and Bill Gorra’s father took great pride in keeping two cars — a Studebaker and a Rambler — clean. A chemist by...

When it comes to a dry spell, car washes make an easy mark.

“It’s easy to look at a car wash and say, ‘Oh my goodness. Look at the...

Today’s consumers expect (no, demand) an extraordinary service experience. Providing it is no longer optional. With a hypercompetitive...

HIRE RIGHT, TRAIN RIGHT, MANAGE RIGHT

How do you create a great team of people in any business? Most management theorists tell us that...

Not long ago, I called two different fast-food businesses with the question, “Are you hiring?” McDonald’s answered, “Yes! We’re always...

Mandi Brower didn’t plan to end up at Quality Car Wash. “I swore I would never work in the family business,” she said. She had worked at a...