Stories Archive
Focus on The Member - Spring 2016
January 1, 2016
3 minute Read
Bill HintonOWNER EXPRESS JET CAR WASHROANOKE & LYNCHBURG, VIRGINIA
Q: Tell us about your business.
A: My wife, Heidi, and I opened the...
Read MoreReducing Your Environmental Footprint
January 1, 2016
6 minute Read
With increased conversation around the topic of climate change, small businesses are taking steps to make sure they remain environmentally...
Read MoreTen Tips for Transforming Your Teams
January 1, 2016
4 minute Read
Let’s face it, managing others is difficult. Getting others to satisfy your expectations, perform at the top of their capacity and display...
Read MoreKeeping It Clean: Soap Through The Ages
January 1, 2016
6 minute Read
It was the mid-1960s, and Bill Gorra’s father took great pride in keeping two cars — a Studebaker and a Rambler — clean. A chemist by...
Read MoreWhen in DROUGHT
January 1, 2016
5 minute Read
When it comes to a dry spell, car washes make an easy mark.
“It’s easy to look at a car wash and say, ‘Oh my goodness. Look at the...
Read MoreShould the Customer Have a Say in Employee Pay
January 1, 2016
7 minute Read
Today’s consumers expect (no, demand) an extraordinary service experience. Providing it is no longer optional. With a hypercompetitive...
Read MoreCreating Exceptional Managers
January 1, 2016
7 minute Read
HIRE RIGHT, TRAIN RIGHT, MANAGE RIGHT
How do you create a great team of people in any business? Most management theorists tell us that...
Read MoreBecoming an Employer of Choice
January 1, 2016
4 minute Read
Not long ago, I called two different fast-food businesses with the question, “Are you hiring?” McDonald’s answered, “Yes! We’re always...
Read MoreWomen in Car Wash - Mandi Brower
October 2, 2015
3 minute Read
Mandi Brower didn’t plan to end up at Quality Car Wash. “I swore I would never work in the family business,” she said. She had worked at a...
Read MoreBlast from the Past - Winter 2015
October 2, 2015
4 minute Read
We occasionally provide excerpts from The Great American Car Wash Story. Former ICA Executive Director Gus Trantham and veteran commercial...
Read MoreMeet the Board - Bill Gora
October 2, 2015
3 minute Read
Bill Gorra is President and CEO of Simoniz USA, Inc. He has dual degrees from Tufts University in chemical engineering and history. He’s...
Read MoreTake A Tour - Haarlem, Netherlands
October 2, 2015
1 minute Read
Location: Haarlem, Netherlands
Year Opened: 2011 with one conveyor; opened a second conveyor (at this location) in 2014.
Size of the...
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