What do a car wash, a coffee shop and a retail technology giant like Amazon have in common? They are all service-based businesses that...

Today’s customers want to feel special. You may have a great product at a great price and a fantastic location, but that’s not always...

With approximately 80,000 professional car wash locations in the United States and about the same number in Europe, it is no wonder that...

Alisa Kraemer has been president and CEO of Texas Microfiber since the company incorporated in March 2010, but she’s held a number of...

Ivan Barber is in his early 90s and is as sharp as a tack. Ivan was a farm boy who moved to the city and started out working in service...

We occasionally provide excerpts from The Great American Car Wash Story. Former ICA Executive Director Gus Trantham and veteran commercial...

Pamela Frazier

President & CEOAll In One On-Site Wash & DetailSpringfield, Illinois

Q: Tell us about your business.

A: All In One...

The American workforce isn’t just growing — it’s also graying.

The U.S. private sector was responsible for 74 consecutive months of job...

As every small business owner knows, getting good help and keeping it almost seems to require a crystal ball.

That can be triply true for...

International Carwash Association, in partnership with Western Carwash Association, launched Splash! earlier this year as part of its new...

Exterior cameras are extremely common on new cars, trucks and SUVs, and by 2018, backup cameras will be mandated on all new vehicles sold...

Whether you are in consumer retail or business-to-business sales, increasing sales revenue is often top priority. But if you are asking...