All successful small businesses make customer service a top priority, but does yours have empathy for its customers?

“Empathy,” or...

Okay, it took digging for a while to find the scoop on this one. I heard the rumor that someone had actually attempted to wash cars using…...

We occasionally provide excerpts from The Great American Car Wash Story. Former ICA Executive Director Gus Trantham and veteran commercial...

JIM MULHOLLAND

OwnerBusy Bee Car Wash

EducationFlorida State University

Jim Mulholland joined the International Carwash Association Board...

Best Carwash

Zurich, Switzerland

This installment of “Take a Tour” goes to Zurich, Switzerland, where Best Carwash has been pampering...

In April of this year, the professional car wash industry lost Ira Feinberg, a passionate innovator whose dedication to a perfectly clean...

I’m not just a speaker on customer service. I’ve focused my entire career developing ways to help companies communicate better with their...

For the past 18 years, International Carwash Association has conducted a national car wash consumer research project. In its first year,...

When Bill and Mike Dahm decided to split their family owned car wash chain into two companies, they had a dilemma: how to support their...

Dear Champ,In the last few years we’ve been trying to put more energy into our online presence (social media, website, etc.). Obviously we...

Marvin Hernandez, manager of Ducky’s Car Wash in San Mateo, California, offers customers more than just a clean car: He also provides an...

Don’t let these common mistakes keep your organization from receiving the stellar customer satisfaction scores it deserves

Whatever your...