We’ve all seen how the expectations of our customers are constantly changing. So many customers have smartphones, which means they’re able...

During the depths of the Great Recession, carmakers wondered aloud if young Americans, the millennials, would be the generation that...

You know the type: the customers who won’t be pleased no matter how you try to satisfy them. They stand guard over their vehicle, watching...

The market for IP-based video surveillance is expected to grow at a compound annual growth rate (CAGR) of 24.2 percent from 2013 to 2019,...

Grit can act like sandpaper, rubbing against the automotive paint jobs that car wash owners are trying to clean and shine. Gritty road...

The United States Occupational Safety & Health Administration has modified the Hazard Communication Standard (HCS) to conform with the...

Pricing and split-second decisions often go hand-in-hand — but consumers should be the only ones making such quick choices.

Rafi...

The Car Wash Show 2015 marked the inaugural year of the Brian Campbell Best Booth Award. The viewers-choice style award acknowledges a...

We occasionally provide excerpts from The Great American Car Wash Story. Former ICA Executive Director Gus Trantham and veteran commercial...

Justin Salisbury

Breeze Thru Car Wash

Justin Salisbury joined the carwash industry in October 2011 as acustomer service attendant for...

Having been a fan of Frank Lloyd Wright’s architecture for quite some time, I was delighted when the name came up in an interview with car...

It was 9:09 on a Sunday morning when Larry Groipen received a call alerting him that something terrible had happened to his business, ERC...