It’s Business 101: determining how to price your products. The formula is usually pretty basic. Decide on a revenue target; take into...

It happens every single time, without fail. Whenever I give a keynote, deliver training or coach a business owner on personal branding and...

Environmental activists had a reason to cheer in early February, when the European Automobile Manufacturers’ Association (ACEA) announced...

Dear Champ,

I’ve been working on growing my customer loyalty program for a few years, and I’m getting a pretty good response. Now that...

In 2016, life operating a car wash has gotten harder. The car wash business has become one of the most fragmented and competitive in the...

The way we communicate today has virtually no boundaries, especially in the business world. Employees in today’s workforce can make sales,...

Bill HintonOWNER EXPRESS JET CAR WASHROANOKE & LYNCHBURG, VIRGINIA

Q: Tell us about your business.

A: My wife, Heidi, and I opened the...

With increased conversation around the topic of climate change, small businesses are taking steps to make sure they remain environmentally...

Let’s face it, managing others is difficult. Getting others to satisfy your expectations, perform at the top of their capacity and display...

It was the mid-1960s, and Bill Gorra’s father took great pride in keeping two cars — a Studebaker and a Rambler — clean. A chemist by...

When it comes to a dry spell, car washes make an easy mark.

“It’s easy to look at a car wash and say, ‘Oh my goodness. Look at the...

Today’s consumers expect (no, demand) an extraordinary service experience. Providing it is no longer optional. With a hypercompetitive...