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European Influence Meets Home-grown Quality

October 1, 2016
4 minute Read

Imagine yourself in a modern, gallery-like space, sipping espresso and charging up your phone. The game is playing on one of the giant...

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Different types of automatic and autonomous technology apply to cars being parked – or moving at a slow speed. But, one that we’re...

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Getting to the HEART of your customer

October 1, 2016
6 minute Read

The hospitality industry is known for providing stellar customer service. It’s how the industry thrives. The industry is not only selling...

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Service with a SMILE

October 1, 2016
9 minute Read

Ron Kaufman has a message that might be difficult for some car wash operators to hear: In this highly competitive industry, the quality of...

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The Power of Persuasion

October 1, 2016
5 minute Read

Anyone who’s endured a late-night infomercial during a bout with insomnia knows that the same words keep coming up time and time again....

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The 10 Deadly Sins of Hiring

October 1, 2016
5 minute Read

In the car wash industry, there’s a near-steady need for new, talented individuals to join our teams, and oftentimes turnover is something...

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Focus on The Member - Winter 2016

October 1, 2016
3 minute Read

Chris Presswood

Co-owner, co-founder Finish Line Car WashMurray, Kentucky

Finish Line Car Wash first opened in December 1999 and was...

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From the ICA - Winter 2016

October 1, 2016
2 minute Read

We just wrapped up another event in our new Event Series, and it has been awesome to see so many people in our industry come together. The...

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Innovations in Customer Service

October 1, 2016
6 minute Read

What do a car wash, a coffee shop and a retail technology giant like Amazon have in common? They are all service-based businesses that...

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Today’s customers want to feel special. You may have a great product at a great price and a fantastic location, but that’s not always...

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Rewarding Loyalty

October 1, 2016
8 minute Read

With approximately 80,000 professional car wash locations in the United States and about the same number in Europe, it is no wonder that...

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Women in Car Wash - Alisa Kraemer

July 2, 2016
2 minute Read

Alisa Kraemer has been president and CEO of Texas Microfiber since the company incorporated in March 2010, but she’s held a number of...

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