Many small businesses, such as car washes, are using social media to tell their stories. The problem is that most consumers are so busy...

These four industry stand-outs were awarded an All Access Pass and three-night accommodations at the host hotel as a way to...

Attending your industry trade show, The Car Wash Show, could be one of the best business moves you will ever make. In today’s world, where...

In a January 24, 2018, interview from the week of the 2018 North American International Auto Show (NAIAS), Paul W. Smith of WJR Radio in...

Why would a customer choose your car wash versus all the other washes out there? A customer’s decision includes all the information and...

At Holland, Mich.-based Quality Car Wash, learning leadership skills often is too much fun to be called work. The company introduced a...

If you’re a car wash operator who envisions himself retired and on a beach in five to 10 years, then the time to start planning for that is...

In a testament to the rising tide of the global car wash industry, this year’s The Car Wash Show held in Las Vegas again supplanted last...

We occasionally provide excerpts from The Great American Car Wash Story. Former ICA Executive Director Gus Trantham and veteran commercial...

According to Confucius, if you are sincere, true to your word, and careful in your actions, you will get along with anyone — well, almost...

Towels whip back and forth methodically over the body of the car, resulting in a sparkling finish. With unbridled enthusiasm the employee...

Let’s say a team member makes a mistake, offends a customer, and doesn’t take any steps to make it right. As a result of the employee’s...