As a part of an ongoing series called The Training Experts, this episode features ICA Chief Learning Officer, Claire Moore and Jonathan Delicate, Director of Training at Mr. Clean Car Wash. Jonathan shares his insights on effectively implementing training programs across multiple locations using innovative tools and strategies.
Key Takeaways:
- Jonathan’s journey into training at Mr. Clean Car Wash began with his hiring as a General Manager. A crucial part of Jonathan’s success has been using an LMS platform to deliver training across the company's multiple sites in Georgia and Florida. He emphasizes tracking progress and ensuring employees complete the necessary training modules.
- Faced with a previous eight-month training void when he took over, Jonathan began by focusing on entry-level employees and moved up to management-level training.
- To engage employees, Jonathan introduced a fun, sports-themed approach with The Mr. Clean Huddle, featuring short training videos that cover essential procedures. This has made learning more interactive and accessible for all team members.
- One of Jonathan’s standout innovations is placing QR codes on every piece of equipment in the car wash tunnel. Employees can scan these codes to instantly access training videos related to specific equipment, offering on-demand learning.
- When asked what advice he’d give to those starting in training, Jonathan’s response was clear: Be patient.